Returns
What you can return
You can return or exchange unworn items in their original condition within 14 days of delivery.
How to start a return
Email hello@soulties.us with your order number and the item you'd like to return or exchange. We'll reply with what to do next.
Return shipping
Return shipping is paid by the customer.
Refunds
Refunds go back to the original payment method once we've received the item.
Something wrong with your order?
If an item arrived damaged or isn't what you ordered, email hello@soulties.us with your order number and a photo.