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FAQ

SoulTies is on a mission to unite communities for global aid, making accessories symbols of solidarity. Our process transforms your support into tangible humanitarian assistance.

Where do the proceeds from Project Palestine go?

All proceeds from our Project Palestine go directly to Bridge to Baladi, a 501(c)(3) organization dedicated to providing essential aid in Gaza. We ensure that every purchase makes a meaningful impact, supporting their incredible work on the ground.

What is your return policy?

We offer a 14-day return policy for purchases, applicable only if the product is damaged. Given that our proceeds are donated to humanitarian causes, this policy helps us manage donations responsibly while ensuring customer satisfaction.

Will SoulTies launch other projects in the future?

Yes! SoulTies is passionate about global humanitarian aid. We're planning future projects in Kenya, to combat drought and food scarcity, and in Pakistan, focusing on relief for natural disaster victims. Your support enables us to expand our impact.

How long will it take to receive my order?

We ship products weekly, aiming for you to receive your items within 7-10 days. Thank you for your support and patience as we strive to deliver your order promptly.